Book Club Kits: Crucial Conversations

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The New York Times and Washington Post bestseller that changed the way millions communicate

" Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

• Prepare for high-stakes situations
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive

Discussion Questions for Crucial Conversations:

1. From your perspective, how well do you tend to handle crucial conversations?
2. What practical ways could you use to remind yourself to focus on what you really want for

yourself, others, and the relationship?

3. How often do you get stuck in either/or thinking?
4. How often are you tempted to blame others for your feelings?
5. What types of stories do you tell yourself that may be traps?
6. When under stress, are you more likely to resort to silence or aggression?
7. What are some ways to reestablish safety when you sense the other participant in the conversation is having difficulty?
8. Is it more difficult for you to stay curious about the other person’s path or to be patient with the other person?
9. Which part(s) of this process are still awkward for me? Why?
10. What tool do you find most useful for your own situation? Why?